Data subject request
Delete My Data
Use this page to request deletion of personal information held by CMS. Each request is verified and assessed against legal and operational retention requirements.
What this request covers
This page is for asking Community Monitoring Services (Pty) Ltd (“CMS”) to delete personal information it holds about you. It covers information collected through:
- the CMS Alerts Android app on Google Play, including any app account;
- the CMS websites, www.cmssa.co.za and proudlycms.co.za; and
- related customer support and privacy channels.
How CMS handles personal information, and the rights you have under POPIA, are set out in the Privacy Policy.
- Request type
- Data subject right
- Response channel
- Email follow-up
- Responsible party
- Community Monitoring Services (Pty) Ltd
- Request destination
- enquiries@cmssa.co.za
Submit a request
Describe the records or data categories you want removed. Include date ranges, channels used, and any references that help us find your data. Your request is emailed to the CMS privacy contact (enquiries@cmssa.co.za) and you will receive a reply by email after verification.
Alternative submission method
You can email your request to enquiries@cmssa.co.za and include your full name, contact email, and request details.
Important: Submission does not result in automatic deletion. Verification and lawful review are required.
What happens next
The following is how the Privacy Policy describes deletion requests (sections 10 and 13):
- Where an app account exists, we process account/data deletion requests in accordance with applicable law and legitimate retention obligations (for example security, fraud prevention, tax, accounting, or legal claims).
- If full deletion is not legally possible, we will explain the applicable limitation and take lawful alternatives where required (such as restriction or de-identification).
- When information is no longer required, we delete, anonymize, or de-identify it in line with applicable requirements.
If you have a question about a request you have already sent, or any other privacy-related matter, the contact details are in the Privacy Policy (section 2).